Redbus is an Indian online bus ticket booking platform, founded in 2006. It allows users to search and book bus tickets for inter-city travel in India, as well as for international destinations. The platform also provides information about bus routes, operators, and schedules. Redbus has a wide network of bus operators and is considered one of the leading online bus booking platforms in India.
About this Opportunity
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redBus.in is India’s largest online bus ticketing platform operating across India, SEA & LATAM (Part of GO-MMT group, Nasdaq: MMYT). We have the largest network of bus operators and satisfied customers booking upto 250,000 transactions a day through mobile and desktop channels. With over 150,000+ live routes in multiple continents we host the largest inventory of bus seats from private bus operators and state road transport corporations. We are a true Indian MNC with global presence and operations across India, Singapore, Malaysia, Indonesia, Peru and Colombia. In India, redBus works with 3000 + bus operators with services across 50,000 + routes and a customer base of more than 50 lakhs.
redBus at its heart is about people. As the pioneer in our space, we are passionate about creating amazing experiences for passengers, partners and our people. Energized by a great work environment, where talent is nurtured, innovation is celebrated and challenges are conquered, we journey towards creating fulfilling moments for everyone whose lives we touch. Always striking a balance between getting the job done, while also having fun along the way. So here is to being a Great Place to Work!
At redBus our work fundamentally transforms the way people experience road journeys. Our focus has remained to make road transport more efficient and reliable through technology innovation and winning partnerships with all ecosystem players thereby delivering solutions that truly enrich the lives of our customers and partners. When it comes to intercity travel by road, we are the most important, the most valuable and the most celebrated business in India with millions of customers and thousands of business owners counting on us. It is a privilege to work on extending this globally by making our products work in other markets and to impact even more people. Today, as we think beyond bus journeys we are guided by our vision to be innovative and stay true to our heritage of creating value for all players by targeting unsolved problems.
To know about us follow us on LinkedIn(https://www.linkedin.com/company/935776/) or visit our redBus career page (https://www.redbus.in/careers/)
Design and development of features by writing clean, readable, reusable, testable, and maintainable code to build better user experiences.
Writing the unit test procedure to test the feature or application built.
Enhancements to the existing system.
Documenting the functional requirements and creating the user guides required.
·We are seeking extremely smart programmers who are gung ho about large scale systems that are going to have a big impact on millions of customers around the world.
Must have strong experience working on Java, J2EE.
Strong computer science fundamentals – HTTP, TCP/IP concepts, Web Servers, Threading, Caching, etc
Strong knowledge of Data Structures, Algorithms and Design Patterns.
Good understanding & experience writing REST APIs.
Experience in relational databases like MySQL/ Oracle.
Looking for someone who is flexible and open to learning new technologies.
Core Java, J2EE, Algorithms, Data Structures, OOPS, Myql, Java Script, Concurrency.
Apply Link: https://www.redbus.in/careers/jobsdesc?jobid=a616e695b899b8
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Wipro Limited is an Indian multinational corporation that provides information technology, consulting, and business process services. It was founded in 1945 and is headquartered in Bengaluru, India. Wipro operates in over 50 countries and serves clients in various industries, including finance, healthcare, manufacturing, and retail. The company has a strong presence in the global IT services market and is known for its innovation and commitment to sustainability. In addition to its IT services, Wipro also offers consumer care and lighting, as well as hydraulic and infrastructure engineering solutions.
IT SERVICE DESK/TECHNICAL SUPPORT
We are hiring for IT Service Desk position.
Freshers and experienced both can apply.
Work Location: Pune, Hyderabad, Bangalore,
Experience: 0-5 Years
Qualification: Any technical background graduation.
Notice Period: ANY
Salary – As per market standard.
Technical Skills: OS(Windows/MAC), MS Applications(O365), Servers, VPN, Active Directory, Networking, Etc.
Required: Excellent communication skills with good technical knowledge.
Candidate should have basic good knowledge of computer like VPN, troubleshooting, configuration, ticketing, installation, IP address, etc.
1. Voice Assessment
2. Technical Round
3. HR Round
Please find Job Description for your reference.
To provide excellent customer service and high quality resolution to all customers as part of a 2nd Line Support team for all incidents and service requests in line with Service Centre objectives
Provide first class, multi site support for all end user incidents and service requests relating to the business and IT environment, maintaining high levels of ownership throughout the incident lifecycle.
Undertake prioritization, analysis, diagnosis, resolution or reassignment of a wide range of incidents using the Knowledge Base, including computer and point of sale hardware, operating systems, applications and networks.
Maintain clear, accurate and timely information for every incident or service request to provide relevant data to the end user, other IT personnel or 3rd Parties and to enable effective triaging or request fulfilment
Responsible for supporting investigation and diagnosis of assigned problems for workarounds and/or root causes. Proposes solutions to problems and implements solutions if Change Management is not required
Own customer service on a call by call basis, taking end to end responsibility for all service requests
Ensure effective management of issues raised through calls, emails, self service and face to face and handle the resulting incidents or Service Requests, using agreed incident management and request fulfilment processes.
Understand and proactively operate the escalations procedures
Ensure effective management of incidents or service requests, using agreed incident management and request fulfilment processes and consistently meeting agreed SLA targets
Ensure compliance with quality management, risk management, security policies and procedures.
Monitor the status and progress of incidents and service requests
Lead Continual Service Improvement through identification and delivery of process improvements and problem prevention.
Adherence to policies and procedures, closure of open calls after resolution.
Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User.
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
Role:IT Support – Other
Salary: 2,25,000 – 7,25,000 P.A.
Industry:IT Services & Consulting
Department:IT & Information Security
Role Category:IT Support
Employment Type:Full Time, Permanent
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